Privacy Policy

kalmè Haus of Beauty ("kalmè Haus of Beauty", "we", "us" or "our") respects your privacy and is committed to handling personal information responsibly and in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

As a health service provider, we may handle sensitive information, including health information. We recognise that this information requires particular care and protection.

This Privacy Policy explains how kalmè Haus of Beauty collects, holds, uses, discloses and protects personal information when you visit our website, make a booking, contact us, attend our clinic or receive our services.

Practitioner: Kalpanti Paudyal, Registered Nurse
Ahpra Registration: NMW0002784299
ABN: 28 121 234 788

kalmè Haus of Beauty is operated by a registered nurse and provides cosmetic, aesthetic, skin and beauty services.

Depending on how you interact with us, we may collect and hold information such as:

• your name
• telephone number
• email address
• date of birth or age where relevant
• appointment and booking information
• treatment history
• consultation information
• relevant medical history
• allergies and sensitivities
• medications and supplements
• information relevant to treatment suitability
• consent records
• aftercare information
• communications between you and kalmè Haus of Beauty
• photographs or videos where collected for clinical, identification, consent or other authorised purposes
• payment and transaction information
• information reasonably necessary to provide and manage our services

We may also receive limited technical information when you visit our website, such as:

• IP address
• browser and device information
• operating system
• pages viewed
• approximate location derived from technical information
• referring website
• interactions with website content
• cookie, pixel and similar technology information

Health information is sensitive information under Australian privacy law.

Where necessary to provide our services, we may collect information relating to your health, medical history, medications, allergies, previous procedures and other matters relevant to your treatment.

Health information may be collected for purposes including:

• assessing treatment suitability
• conducting consultations
• planning and providing treatment
• identifying contraindications or potential risks
• providing appropriate aftercare
• maintaining clinical records
• managing treatment-related communications
• complying with professional, legal and regulatory obligations
• protecting your health and safety

We will handle health information in accordance with applicable privacy requirements.

Personal information may be collected when you:

• make an appointment
• use our online booking system
• attend a consultation
• receive treatment
• communicate with us by telephone, email, SMS or social media
• provide information to us during a consultation
• provide information for treatment or consent purposes
• provide a photograph or video for an authorised purpose
• interact with our website or certain third-party technologies used on our website

Our website does not currently operate a general enquiry/contact form that directly collects information from visitors.

However, third-party services integrated into or displayed through the website may independently collect information.

Online appointments are managed through Timely.

The Timely booking system is embedded within our website. Although it may appear as part of the kalmè Haus of Beauty website, the booking functionality is provided by Timely.

When you use the booking system, information you provide may be collected and processed by Timely and/or kalmè Haus of Beauty as necessary to manage your appointment.

This may include information such as your name, contact details, appointment details and payment/deposit information.

The $50 booking deposit is processed through the Timely booking system.

Your use of Timely is also subject to Timely's own applicable privacy terms and policies.

We may use personal information for purposes including:

• managing appointments
• processing booking deposits and payments
• conducting consultations
• providing treatments and services
• assessing treatment suitability
• maintaining appropriate clinical records
• communicating appointment confirmations and reminders
• responding to enquiries
• providing treatment-related information
• providing aftercare information
• managing complaints
• administering our business
• maintaining website functionality and security
• complying with legal and professional obligations
• protecting the health and safety of clients
• other purposes permitted or required by law

Where permitted by law, kalmè Haus of Beauty may send marketing communications about our services, offers or other clinic information.

Where consent is required, we will obtain appropriate consent before sending direct marketing.

You may request to stop receiving marketing communications at any time by contacting us.

Stopping marketing communications will not prevent us from sending essential service-related communications, such as appointment confirmations or information necessary to provide a service.

Health information will not be used for direct marketing unless the requirements of applicable privacy law have been satisfied.

kalmè Haus of Beauty maintains a presence on Instagram and may display or link to Instagram content through the website.

Instagram and other social-media platforms are operated by third parties and may collect information about users in accordance with their own privacy policies.

Where kalmè Haus of Beauty publishes identifiable client photographs or videos for promotional or social-media purposes, the clinic will seek appropriate permission or consent where required.

Consent to receive treatment does not, by itself, constitute consent to use a client's image for advertising or social-media purposes.

Our website may use Google Maps to display the location of our clinic.

When Google Maps content is loaded or interacted with, Google may collect technical information in accordance with Google's applicable privacy practices.

You should review Google's applicable privacy information for details about how Google handles information collected through its services.

kalmè Haus of Beauty may use Meta Pixel and related Meta advertising technologies.

These technologies may collect information about website interactions and may be used to:

• measure advertising performance
• understand website activity
• measure conversions
• improve advertising campaigns
• create or measure advertising audiences where permitted

Meta may process information collected through these technologies in accordance with its own privacy practices.

Where required by applicable law, appropriate consent mechanisms will be used for non-essential tracking technologies.

Our website may use cookies, pixels and similar technologies for purposes including:

• website functionality
• security
• performance
• analytics
• advertising measurement
• remembering preferences

Third-party services may also use cookies or similar technologies when their content is displayed or interacted with on our website.

You can manage or disable cookies through your browser settings. Disabling certain technologies may affect website functionality.

We may disclose personal information where reasonably necessary to provide our services, operate our business, comply with legal requirements or for another purpose permitted by law.

Depending on the circumstances, information may be disclosed to:

• Timely and other booking or appointment-management providers
• payment service providers
• website hosting and technology providers
• IT and security providers
• social-media and advertising platforms
• professional advisers
• insurers
• relevant healthcare professionals where appropriate
• government authorities or regulators where legally required
• other parties where you have consented or disclosure is otherwise permitted or required by law

kalmè Haus of Beauty does not sell personal information as a commercial product.

Some third-party technology providers used by kalmè Haus of Beauty may store or process information outside Australia.

Where applicable, we will take reasonable steps to manage overseas disclosures in accordance with Australian privacy requirements.

Third-party providers may have their own international data storage and processing arrangements.

We may retain personal and health information for as long as reasonably necessary to:

• provide services
• maintain appropriate clinical records
• meet legal and professional obligations
• manage complaints or disputes
• maintain business records
• comply with applicable regulatory requirements

When information is no longer required and there is no legal or other valid reason to retain it, we will take reasonable steps to securely destroy or de-identify it.

kalmè Haus of Beauty takes reasonable steps to protect personal information against:

• unauthorised access
• misuse
• interference
• loss
• unauthorised modification
• unauthorised disclosure

Reasonable security measures may include appropriate access controls, secure systems, password protection and other technical and organisational safeguards appropriate to the circumstances.

No electronic transmission or storage system can be guaranteed to be completely secure.

If kalmè Haus of Beauty becomes aware of a data breach, we will assess and respond to the incident in accordance with applicable Australian privacy laws.

Where a breach is an eligible data breach under the Notifiable Data Breaches scheme, we will comply with applicable notification requirements.

You may request access to personal information kalmè Haus of Beauty holds about you, subject to applicable legal exceptions.

Requests should be made using:

We may need to verify your identity before providing access.

If you believe information we hold about you is inaccurate, incomplete, out of date or misleading, you may request that it be corrected.

We will take reasonable steps to correct information where appropriate.

If you have concerns about how kalmè Haus of Beauty has handled your personal information, please contact us first so that we can investigate and attempt to resolve your concern.

We will handle privacy complaints in accordance with applicable privacy requirements.

If you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).

Our website may contain links, embedded content or services provided by third parties.

These may include:

• Timely
• Instagram
• Google Maps
• Meta
• other third-party services

kalmè Haus of Beauty is not responsible for the privacy practices of third-party websites or services.

You should review the privacy policies of those providers where appropriate.

Our services are not intended to be provided to persons under 18 years of age unless legally permitted and appropriate under the circumstances.

Where information relating to a person under 18 is collected, appropriate consent and safeguarding requirements will apply.

We may update this Privacy Policy from time to time to reflect changes to our services, technology, privacy practices or applicable laws.

The current version will be published on this website together with the date of the latest update.

For questions, requests or complaints regarding privacy, please contact:

ABN: 28 121 234 788