Kalmé Haus Of Beauty
Privacy Policy.

1. Introduction

Kalmé Haus Of Beauty ("we", "our", "us") is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit our website, make an enquiry, book an appointment, or use our services.

By accessing our website or providing your personal information, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect personal information including:

• Full name
• Email address
• Phone number
• Date of birth
• Appointment and treatment history
• Consultation information
• Information provided through enquiry forms
• Information submitted through booking systems
• Marketing preferences
• Communication records with our business

We may also collect technical and website usage information including:

• IP address
• Browser type and device information
• Pages visited on our website
• Time spent on our website
• Referral source
• Cookies and tracking data

3. How We Collect Information

We may collect information when you:

• Submit an enquiry form
• Book an appointment online
• Contact us by phone, SMS, email, social media, or website chat
• Subscribe to marketing communications
• Interact with our advertisements
• Visit our website
• Complete consultation or treatment forms

Information may also be collected automatically through cookies, analytics tools, advertising platforms, and other technologies.

4. How We Use Your Information

We may use your personal information to:

• Respond to enquiries
• Schedule and manage appointments
• Deliver treatments and services
• Send appointment confirmations and reminders
• Provide customer support
• Improve our services and website experience
• Conduct internal business administration
• Send promotional communications and special offers
• Measure advertising performance
• Comply with legal and regulatory obligations

5. Marketing Communications

With your consent, we may send marketing communications by:

• Email
• SMS
• Phone calls
• Automated communications

You may unsubscribe from marketing communications at any time by:

• Clicking the unsubscribe link in our emails
• Replying STOP to SMS communications where available
• Contacting us directly

Opting out of marketing communications will not affect essential service-related communications such as appointment confirmations and reminders.

6. AI-Powered Communications

Kalmé Haus Of Beauty may use artificial intelligence (AI) technologies and automated communication systems to assist with:

• Appointment reminders
• Follow-up communications
• Lead enquiries
• Customer service interactions
• Scheduling and booking assistance

These systems are used to improve response times and customer experience. Personal information processed through these systems is handled in accordance with this Privacy Policy and applicable privacy laws.

7. Third-Party Service Providers

We may use trusted third-party service providers to support our business operations, including:

• Timely (online booking and appointment management)
• Meta Platforms (Facebook and Instagram advertising)
• Google Analytics
• Email marketing platforms
• SMS communication providers
• AI communication and automation providers
• Website hosting and security providers

These providers may collect, process, or store information on our behalf in accordance with their own privacy policies.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Improve website functionality
• Analyse website traffic
• Understand visitor behaviour
• Deliver personalised advertising
• Measure marketing performance

Cookies may be used by us and our advertising partners, including Meta and Google.

You can modify your browser settings to refuse cookies; however, some parts of the website may not function correctly.

9. Meta Pixel and Advertising

We may use Meta Pixel, conversion tracking tools, and similar advertising technologies.

These technologies help us:

• Measure advertising effectiveness
• Understand website usage
• Improve marketing campaigns
• Deliver more relevant advertisements

Information collected through these tools may be shared with Meta Platforms in accordance with Meta's privacy practices.

10. Data Storage and Security

We take reasonable steps to protect personal information from:

• Unauthorised access
• Misuse
• Interference
• Loss
• Modification
• Disclosure

While we implement industry-standard security measures, no method of electronic transmission or storage can be guaranteed to be completely secure.

11. Overseas Disclosure

Some third-party service providers may store or process information outside Australia.

Where overseas disclosure occurs, we take reasonable steps to ensure providers maintain appropriate privacy and security standards.

12. Access and Correction

You may request access to personal information we hold about you and request corrections if that information is inaccurate, incomplete, or outdated.

Requests may be submitted using the contact details below.

13. Retention of Information

We retain personal information only for as long as necessary to:

• Provide our services
• Meet legal obligations
• Resolve disputes
• Enforce agreements

When information is no longer required, we will take reasonable steps to securely destroy or de-identify it.

14. Changes to This Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page with a revised "Last Updated" date.

15. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact: